Terms & Conditions For Fixed Departures

Terms and Conditions 2024-26

The trips in this brochure have been organized by Our International DMC VACACIONES S.L. (c.i.c.ma 904 – Spain), from now on called Our International DMC, a company member of the JTB group, whose registered office is located at Calle García de Paredes 55, 1º, 28010 Madrid, Spain. The fact to buy or take part in any of the published trips implies express acceptance by the consumer of all and each one of conditions reflected here.

Misprint

Any error or change that is detected after the publication of this brochure, with a two year duration, will be corrected directly on our website www.Our International DMC.com and in the QR code available for our passengers, and will also be published in the documentation provided in “My Trip” if you have already purchased a tour. The acquisition of any of our tours implies the knowledge and acceptance of this.

Start and End of Our Services

The services provided by Our International DMC are overland. They start at the time when the customer receives the first service provided by our company (always following the border and customs formalities), and end when the customer receives the last scheduled service (transfer, breakfast, or the corresponding service, according to the purchased package). Our International DMC is not responsible for the consequences or circumstances arising from services that are not provided by our company (flight disruptions, loss, or damage of luggage on flights, problems at borders/customs or those related to personal.

The Price Includes

In each route, Our International DMC specifies the services included on the trip. As a rule, a strictly literal approach must be followed that leads to the conclusion that, what is not specifically listed as included in the tour price, is excluded. In case of any doubts, the consumer should consult his agent before travelling in order to avoid further claims.

Our Prices Do Not Include

In general, any service that is not detailed as being included in the program, contract or information will be provided to the traveler, e.g.: Flights (unless stated otherwise), airport taxes, visas, taxes to enter or leave a country, tips (which are obligatory, as specified on the voucher, for few destinations like the USA, and must be paid directly on arrival to the driver and/or guide), extras in hotels, optional activities, and usually drinks during meals. Not the entrances (museums, monuments and other points visited) except if indicated included in the itinerary.

Inscriptions

No reservation will be considered except when it is done in the page www.Our International DMC-online.com. The client will be able to access and check the details of their reservation (names, dates, flights for transfers,) in the “My Trip” page, created exclusively for each individual traveler, details to access My Trip can be found in the service confirmation voucher.

Registration

Our representative could not consider a requested reservation if a payment on account to the selling retail agency has not existed. The amount of the payment on account will be the one designated by the regulations of the customer’s country of residence, or, failing, the representative travel agency, and in any case, there will always be enough to cover the possible expenses arriving from the cancellation.

Cancellations

Our International DMC cannot consider any reservation cancelled if it is not done in the page: www.Our International DMC-online.com

The consumer can withdraw from the contracted or requested services at any moment, having the right to the amounts he would have paid, indemnifying the agency (except causes of force majeure duly justified and demonstrable), as follows:

• Management fees of € 25 (30 USD) per file in case of cancellation less than 30 days before the start date of the tour. In the case of Trip Style tours, management fees will be invoiced regardless of the date of departure, once the reservation has been made.
• Cancellation fees that will include:
  • The expenses incurred for services that cannot be canceled regardless of the date of departure and once the reservation has been made (special attention to ferries / trains tickets, entrances included (as for the Alhambra in Granada …) and
  • A penalty variable depending on the tour consisting of:

Deduction	Applied On	Cancellation Period	Deduction Percentage
Deduction 1	Most itineraries	30/11 days before the circuit starts	10%
		10/01 days before the circuit starts	25%
		No show	100%
Deduction 2	Tours including domestic flights, private groups (privatized and Trip Styles), Middle East, Asia	30/21 days before the circuit starts	10%
		20/11 days before the circuit starts	20%
		10/3 days before the circuit starts	30%
		During the 48 hours before the circuit starts	50%
		No Show	100%
Deduction 3	Tours to Africa and Oceania or personalized itineraries	Additional 20% penalty on top of Deduction 2
Deduction 4	Cruises Series tours or tours with cruises in the Mediterranean or Aegean	45 days or less before the start of the tour	100%

***When booking, always check the level of cancellation fees for your tour.

The travel agency could also invoice the management expenses that would have accrued according to the legislation of the country where the sale took place.

See cancellation conditions for groups from 12 passengers.

If the cancellation occurs for reasons of force majeure before the start of the tour, management costs are billed exclusively, and the expenses caused by services that cannot be cancelled well in advance.

If the cancellation occurs due to an abandonment en route for reasons of force majeure once it has already begun, in case of reimbursement, this will be made through credit towards the realization of a subsequent trip, for the amount of the proportional part of what was paid / time not travelled. The management costs and the expenses incurred will be invoiced in all cases. For the purpose of calculating this amount, only the services provided by Our International DMC (not including the airfare, with the exception of those tours that include it) will be considered, and the refund will be made for the amount invoiced by Our International DMC to the travel agencies (therefore subject to deductions of assigned commissions).

The amount in deposit will be deducted from the new invoice, remaining in deposit, or billing the difference depending on the case. The voucher delivered will be nominative, without admitting change of name, and the passenger may select any tour from our offer. The deadline for this reimbursement is 2 years from the beginning of the services,

We recommend in any case the purchasing of a cancellation insurance.

Published prices in regular group coach tours, will be considered by person depending on the type of accommodation. In the cases when after the resignation or cancellation en route by any passenger of room/cabin occupancy is reduced (from double to single, from triple to double) the price difference of this if applicable will reverberate on the price to return to the customer that has cancelled.

The price quoted for the privatized trips of the catalogue and Trip Styles will be obtained once the total final number of passengers of the group is known, providing the price per person as a result of the sum of the corresponding proportional part of the common expenses of the group, the season and the type of accommodation, as well as the flights or high-speed train included on this trip. In the cases of renouncement or cancellation en route by any passenger, there will be no refund of the proportional part invoiced of the group’s common expenses. The customer will have the right to a refund of the proportional part of the amount paid/time not enjoyed. The expenses caused by the change of occupation (double room to single/triple to double) will be passed on if applicable to the amount to be returned to the customer. The costs incurred will be billed in all cases.

Alterations

Changes in arrival/departure date, circuit change, etc. are subject to the following penalties:

• Management fees of € 25 (30 USD) per file provided that the alteration occurs less than 30 days before the start date of the tour. In the case of Trip Style tours, management fees will be invoiced regardless of the date of departure, once the reservation has been made.
• Cancellation fees that will include the expenses incurred for services that cannot be canceled regardless of the date of departure and once the reservation has been made (special attention to flight and train tickets, entrances such as the Alhambra, cruises …) and a penalty consisting of:

In the case of a customer taking a coach tour, a mini-group in the privatized tours, or in the Trip Styles wants a change in the itinerary of his trip, a penalty will exist equivalent to management costs and the expenses derived for the modifications of services, which will be informed at the time of the request.

In tours with flights, admission tickets, ferries, or high-speed trains included, this will be edited based on the data and documents received.

Our International DMC is not responsible for the expenses generated by a request of cancellation and the emission of flight, admission or train ticket due to the fact that the data given to Our International DMC differs to the corresponding to the passenger at the embarkation moment. Expenses for changes on tours including cruises, flights or in special dates will be billed.

Stops En Route

On routes with the Stop Yes logo, you can schedule one or as many stops en route as you wish, resuming your tour at the same point on a later departure existing in the calendar. Intermediate nights are not included. Additional fee is applied in case of requesting a Stop on route for 42€/ 47 USD per person/stop. This supplement will not be charged in case of taking another Our International DMC tour as an extension during the stopover.

Discount Policy

In order to obtain the discounts offered by Our International DMC, a copy of the document that justifies such a discount must be attached at the time of booking (Club passenger, birth certificate, passport, marriage certificate…) These discounts will not be carried out under any type of supplements (half board, stop in route, etc.) Practically all the optional excursions will also benefit with discounts with very few exceptions. For those few exceptions it will be stated in the excursion description for reference before buying them.

Minor children. Minors must always be accompanied by their parents or legal guardians, or with a paper signed by them authorizing the minor to travel with an adult who assumes full responsibilities regarding the minor. The following discounts for minors are applicable as long as they are requested before the start of the trip and will be applied to a maximum of 1 child from 3 to 15 years per adult. Discount only compatible with the triple room discount.

• Children under 3 years. A discount of 80% will be applied, being entitled only to a bus seat and assistance insurance (see coverage and exclusions). Parents or guardians will pay directly for any service they may require (crib, etc.) to the service provider. In the Cruise Series, the acceptance of minors due to the availability of cabins equipped for cribs is on request. Important: it is essential that you inform us if a child under 3 years old is travelling, especially in the case of Privatized trips or the Trip Style where it is mandatory to have a specific approved means of restraint in the van for these vehicles in case of travelling child.
• From 3 to 8 years. A discount of 40 % will be applied in group trips (the discount is not applied in catalogue privatized trips or Trip Styles)
• From 9 to 15 years. A discount of 10% will be applied in group couch trips (this discount is not applied to privatized tours on the catalogue or in the Trip Styles).

-Club passenger. The 5% discount will be applied all year long in the group itineraries by coach, marked with the corresponding symbol and in every trip programmed in Europe, America, Japan, Korea, and China in low season. This discount does not apply to privatized trips of the catalogue or Trip Styles.

• Passenger Club are:
  • Over 65 years. The discount will only be accumulative with the triple room discount.
  • Repeating passengers. Discount only accumulative with the triple room discount. Passengers having travelled with Our International DMC in the last 3 years and belonging to our Passenger Club (after filling a satisfaction questionnaire in “My Trip”)
  • Honeymoon couples. Taking the trip up to 3 months after the wedding date.

– Passengers traveling in triple room. Our International DMC offers a 5% discount to the third person. In some itineraries in the Orient, Asia, Africa, and Oceania series it can be less or not exist. The Cruise Series does not offer the possibility of triple cabins. Read the triple room conditions in the hotel section.

– Group of Travellers taking a non-private tour in regular. A minimum of 12 people making the same, not private tour, is considered a group, with the same services and the same arrival and departure dates (using a single transfer at arrival/departure if they are included). No discounts will be applied, and no corresponding gratuities will be offered if the group is requested less than 20 days in advance. These discounts and gratuities don’t apply in minor groups. See our group policy.

Reservations “To Share”. In a big part of our regular tours if you travel alone, you are not forced to buy the single supplement and instead you can opt to share a room with another traveler by paying a supplement of 35€ (40$) for Our International DMC to find a same gender partner, although not necessarily the same age, to share the room in twin. No reservations to share will be accepted in the Our International DMC “Minipacks”, packs with islands (Greek or Cruise travel) in the privatized brochure tours or Trip Styles as well as packs in the Middle East, Asia (except Japan, Korea, and China), Africa and Oceania. Also, reservations to share are not accepted for the extra nights of the tours. In case you book a travel sector, reservations to share will be accepted only if the stay is minimum 7 hotel nights.

Important: There are hotel chains where a “twin” room (2 separate beds) may be a double bed and a sofa bed. The passenger in the option “to share” must assume in advance this possibility and solve this with his/her partner how to distribute the beds without the intervention of Our International DMC or the hotel.

Guaranteed Departures

All of our routes in Europe, America, Japan, Korea, and China have guaranteed departures from 2 travelers, it may happen that in the case of being less than 5 people the total number of travelers enrolled (that is, up to 4) Our International DMC may offer any of the following solutions: a similar tour to the one acquired (from Our International DMC or another company); a similar tour providing all or part of the services by public transport; a modification of the booking date for the same tour or the refund of the amount paid with a voucher to obtain on your next trip a discount equivalent to 10% of the value of the tour not made.

Guaranteed Departures may be cancelled with no compensation or responsibility of Our International DMC if there where exceptional circumstances of force majeure, this means any event that is out of our control or our providers control whose consequences could not have been avoided even if all reasonable steps would have been taken. Examples include wars, terrorism actions (and the thread of them), civil conflicts, mayor health risks, such the as the outbreak of general diseases or pandemics in the tour destination, or natural disasters as floods, earthquakes or climatic conditions that make it impossible to travel with security to the destination of the tour.

Air Transport Not Hired by Our International DMC for the Incorporation or End on a Tour

Our International DMC’s services, for the most part, are land operated and do not include the flights at the beginning or end of the tour (although there are packages with an air, train, ferry, or cruise section explicitly included in the itinerary). In the event of airspaces closure due to exceptional circumstances (health situation, volcanoes, weather reasons, strikes …) and this affects the incorporation into a Our International DMC tour or the return to the place of origin after completing it, Our International DMC will provide all possible and necessary assistance both for the incorporation of travelers and for the departure. The traveler, in these cases, must pay directly to the airline or service providers the expenses generated as a result of these circumstances.

Inclusion of Aerial Sections and High-Speed Trains, Ferries or Cruises

Tours including aerial sections, ferries or high-speed train sections are subject to a limited number of places. In case that at the time of the reservation there are not places available, availability at a different time, class or company could be offered. In those cases, itineraries could be modified. Aerial transportation or high-speed trains included in our tours have a luggage limitation of 20 kg /person (India and Kenia 15 kg), extra costs derived from excess baggage must be assumed by customers directly to the company at the point of check-in. Circuits subject to special conditions of cancellation, flight/train tickets are not refundable.

The reservations / issuance of the flights and train tickets will be made with the data / documentation detailed at the time of booking the Our International DMC tour. An error in this data or the presentation with a different document can cause the invalidity of the reserved and/or issued ticket and the need to issue a new ticket. Our International DMC is not responsible for the costs of cancellation and new issuance. Remember, in addition, that making a new reservation may imply the possibility of not getting seats on the same flights.

Cruises: For safety reason, sometimes, due to water levels unsuitable for navigation caused by river floods, drought or any other cause of force majeure, the company and the captain of the ship may be forced to modify the port, itinerary or scheduling of the cruise. The schedule of navitation and arrival in the cities are indicative since they are affected by the tides.

In the case of closure is produced and it will affect any flight, train or cruise included in this contracted package Our International DMC will offer all possible assistance for the reincorporation of the passengers to the route or relocation in similar tours, or giving the necessary assistance if required to process their return to their countries

Price Check

The prices of the circuits are calculated taking into account the departure dates, currency fluctuation, fuel cost, taxes, special occupancy dates, etc. resulting in variable prices depending on the departure date and valid at the time the search is made. In case of making a quotation, it will be valid for a maximum of 3 days. Once your reservation has been made, Our International DMC will not modify the confirmed price.

Prices 2025 and Change of Season

The prices in this brochure are referential and valid until 31.03.2025. To know the departure dates and prices of each trip, the required services must be quoted through our website: www.Our International DMC.com or through the integrated and authorized platforms. Any quote made in the system will be valid for a maximum of 3 days.

If you wish to make a trip during the year 2025 starting after April, Our International DMC will maintain the price indicated in this brochure for the tours in Europe, America and Japan/ Korea/ China, if you make the reservation with the passenger’s name (reservations with the name pending will not be accepted) with the payment of the deposit before January 15th, 2025. Supplements may be charged for arrivals on special dates (Easter, events, etc). These bookings do not allow changes of itinerary, names or modification of departure dates.

For this kind of bookings, both, the selling agency and the client should know that depending on the date of acquisition, it may be that the services of their tour are not yet updated to the new season. Our International DMC is not responsible for the variations resulting from the possible changes made in the itineraries between different seasons (including cancellation of the tour, changes in dates, hotels, itineraries, etc.) nor if a sale is made on a non-operational date without having previously consulted Our International DMC. It will be the obligation of the passenger and/or travel sales agency to verify and know the update of the services of the tour for the new Apri/April season that can be obtained in My Trip from March and accept said update.

Non-Admittance of Passengers

A moderate degree of health and physical capacity is required to participate in our tours. Our International DMC does not have the capacity to assist persons with special physical or mental needs. If necessary, they must travel accompanied by a person who guaranties assistance and care for the correct adaptation to the circuit and these expenses will be assumed by the passenger.

Passengers with special travel needs or passengers over 80 years of age who travel alone must agree to make a tour under the established terms, Our International DMC cannot assume any responsibility in relation to the difficulties or impossibilities that such passengers may encounter when undertaking the activities planned during the tour, nor can it be responsible for providing any type of special assistance for its adaptation or continuation of the trip.

We remind you that our coaches do not have wheelchair access ramps. The failure to notify Our International DMC of any difficulties and in the case that any assistance is needed to continue the tour, this will be billed directly to the selling agency.

No reservation will be accepted, or Our International DMC reserves the right to interrupt a circuit for passengers whose physical or psychic conditions make difficult or dangerous their participation in the tour, for themselves or for the other passengers. In these cases, they will always have to be accompanied by a person who guaranties the necessary care or assistance for their correct adaptation to the tour.

Our International DMC also must be informed at the time of the reservation in case of the existence of a person whose obesity could mean the impossibility too occupy a single sit in the coach without generating inconveniences to other passengers.

Our International DMC also reserves the right of expulsion to passengers that significantly disturb the journey’s development.

Our International DMC does not permit passengers to travel with pets under any circumstances. This policy is in place due to the group nature of our tours, border regulations, restrictions with coaches and hotels and to ensure the comfort and safety of all travelers.

Documentation

All passengers must have their documentation in order (passport, visa, special permits in case of minors, and sanitary certificate if it is required in any country) or it is the passenger’s entire responsibility for any inconveniences that could arise from not complying with this rule.

We must warn that sometimes, even with all the documentation in order, the border authorities deny passage to passengers who they consider that had acquired the trip for purposes other than tourist (immigrants). Our International DMC will not be able to manage or refund any of the services lost in these cases.

It is the responsibility of the customer to safely keep with them all documents and air tickets.

It is not considered cancellation of force majeure if the interruption of hired services is due to the absence of the required documentation or as a consequence of the denial to cross any border for this reason. In the case of Russia, the invitation letter needed for the visa issuance, will be processed with the passport data that has been informed to us at the time that the booking is done. Our International DMC will not consider cancellation for force majeure if you are travelling with a different passport and as a consequence of this, your entry is denied. In those destinations where Our International DMC offers the visa or previous processing for your tour, will not take any responsibility for not obtaining it. Remember that the entrance to Iran, Lebanon, Dubai, or any Emirate could be denied by the authorities if your passport has an entry or exit stamp to Israel.

Our International DMC Products

We have two lines of products, regular and with differentiated services, one of them on a group basis made by coach and another one of private services done by minivans (Trip Styles, privatized groups of regular tours). In both lines we offer local or regional tours, or others covering several countries in different continents.

In all of Our International DMC’s products, offering the best price/quality ratio, it is included a hotel (the category varies depending on the selected series), with breakfast included and the activities that we consider necessary for getting to know the place (panoramic visits, night transfers, walking visits…).

Tours for peace, tolerance, and coexistence. Our tours are multinational, and you will be able to coincide in your travel with passengers from different parts of the world. This will become an experience and a unique opportunity to get to know, not only the destination to which you are traveling but also, the culture of the people with whom you will share the trip.

Itineraries

Our International DMC offers you very complete itineraries that will allow you to know in depth the places you travel.

In www.Our International DMC.com and in its personalized webpage “My Trip” that will be created when you confirm your tour, you will find not only your itinerary but also the detailed itinerary (not available for the private tours ” Trip Styles “)with the details of everything included in your tour: definitive hotel list, kilometers travelled by stage, approximate hours, content of visits, landscapes, etc…

Our International DMC as guarantor of travelers’ security will always respect the current regulations established by each country, including health protocols. It will be the responsibility of the passengers to adapt and also respect the forms and customs of the different countries they visit, including, in some destinations, the obligation to take off shoes, cover their shoulders or wear clothing below the knee, especially at the entrance to temples, mosques or some monuments.

You will also find on your “My Trip” website the complete information of the additional program of optional excursions including the description, duration and cost of them as well as the minimum group of participants necessary for their realization. It is important that you book in advance the optional activities that you are interested in through our app (My Trip/ Our International DMC app) to guarantee your spot. Otherwise, some activities might no longer be available due to its limited availability. Please, plan in advance to ensure your participation in these activities.

In case that there is not a minimum group to make the excursion or by causes of force majeure we will be forced to cancel the excursion; the total amount will be returned by the same means the payment was done.

In case you want to cancel the reservation of any optional activity previously booked via online, this cancellation can be done through the “My Trip” platform, not generating any expense if it is done 48 hours before the optional excursion takes place. Our International DMC cannot consider any optional excursion cancelled if it has not been cancelled by you through the online system in the established term.

Meeting Point or Exits

• Unless otherwise stated, the meeting point or start point for services in grouped travels by coach or privatized from regular tours, will be in the hotel confirmed for your tour (or for the extra nights on your tour).
• It is also important that you check if in your voucher it is established another departure place. In the case of our tours ” Trip Styles “, you could choose the incorporation point for your itinerary at the time of making the reservation.
• If there is “No Show” at the place, day and time confirmed for the beginning of your tour as during the development of the same, as well as in the optional excursions may suppose the loss of the purchased services with no right to any refund of them.
• Our International DMC reserves the right to alter the details of the itineraries (with the purpose of adapting them to the time of the year or when the guide considers it necessary) and in exceptional circumstances (breakdowns, traffic delays, or climatological problems, periods or situations extremely complicated) the order of visits or the visited points. Most of the time when these changes are foreseeable the information will appear in your voucher information.
• Sometimes, when the number of passengers in a sector of a group circuit by coach is too low, the services offered could be affected and some variations may exist.
  • If in the booked tour or in any sector of the tour, there are less than 5 travelers (up to 4 people), Our International DMC might offer travelers one of the following options:
    • A tour similar to the one acquired (from Our International DMC or another company) with the same dates and starting and ending destinations.
    • A similar tour provided totally or partially by public transport.
    • The same circuit operated on a different date.
    • The refund of the amount paid with a voucher to obtain on your next trip with a reduction equivalent to 10% of the value of the tour not made.
  • If in the booked tour there are between 4 and 7 passengers, Our International DMC could make the tour in a minivan of 8-9 sits driven by our tour guide. In this case some services could be substituted by other similar (example: At the place of the local guide, our tour guide could accompany our travelers during this time to the most emblematic places of the city using this van).
  • 8 passengers or more (a number slightly bigger in some destinations following local regulations) the tours could be done in coaches or minibuses.
• Itinerary in Regular Tours Privatized: Although the itinerary done in the privatized tour will be the same as in the regular group tour and the proposal of established schedules will be a suggestion to be respected, the privatized tours will entail the variation of some services in respect to the programs established for the groups. In these privatized tours, the panoramic tour will normally be done by our tour guides in a private vehicle the proposal of optional activities could be modified between others, and some services (Garda lake cruise, train in Cinque Terre, boat in Portofino, train in Orta and Pisa, entry to Éperlecques) will not be given.
• Our International DMC cannot take responsibility, if by coincidence, in holiday days, strikes, weekdays closure or other factors of force majeure some of the museums or monuments of the cities travelled cannot be visited during the route.
• We recommend our passengers to read with attention the itineraries and detailed itineraries and all the descriptive information in the page www.Our International DMC.com and in your webpage “My Trip”

Assistance – Accompanying Guides

Assistance: All our overland routes, in group or private, unless otherwise noted, includes the accompanying of tour leaders (English speaking) and local guides, if so specified. Due to the global nature of Our International DMC, groups will be able to be bilingual according to the number of passengers, the service may be provided in bilingual (usually in English and Spanish), either accompanied by two tour leaders, one for each language, or a single tour leader explaining in both languages.

Coach circuits will be attended by a sole tour leader or, according to the tour, by different tour guides that change depending on the trip segment. Private circuits, regular or from our “Trip Styles”, will be attended by a sole tour leader who also will be the drive of the vehicle. In the combined tours of Israel, Jordan, and Egypt, we will have to change buses and guides at the border by legal imposition. The guides cannot accompany the groups in the border procedures; however, they will give as much information as possible about the requirements to be carried out. Delays in crossing these borders can take up to several hours.

Tour guides will always be present on walking-tours. When no services are included in the program, our tour leaders may be performing other tasks.

The assistance from tour leaders starts at the beginning of the services included in the program. There will be no assistance from any guides on additional nights, either at the beginning or end of the tour, or during cruises/flights/trains/regular transport or in packages made individually (packages with stays on Greek islands or others). In these cases, there is the assistance of the transport’s own personnel or the correspondent that provides the services.

HOTELS

Full details of the hotels are available in the catalogue and on our website www.Our International DMC.com. While this information is indicative of the standard of planned hotels, the final list of hotels that are confirmed for the trip can be checked via the “My Trip” webpage 48 hours before starting the circuit.

Hotels provided in our regular circuits, in private coaches or in groups, vary depending on the tour contracted.

Due to the diversity of circuits offered in “Trip Styles”, hotels provided will be contracted in accordance with the option and content of the selected circuit. Find the foreseen hotels for your route in each circuit. Indication of hotels should be considered as guidance depending on the availability which, in some cases, due to size and number of hotels in destination or the celebration of public holidays, events or otherwise; may undergo changes being replaced with nearby hotels of similar category and comfort.

Location and comfort.

Our International DMC has selected hotels that offer you the necessary comfort and that allows you to enjoy the city in which you are located. Although there are differences in terms of comfort and location depending on the tour offered, hotels are always (except for special circumstances) in the cities where you are going to, sometimes its central, other times is near the center and in other cases in more peripheral areas, but always communicated with public transport to the city center. Our routes seek to provide you with an excellent price/quality ratio.

Except in a few hotels offered in our circuits “Trip Styles” that vary depending on the trip, hotels are always located, except in exceptional circumstances, in the cities that we are travelling to, sometimes in the city center, sometimes nearby and sometimes in peripherical areas, but well connected by public transport to the city center.

Our accommodation is not based on luxury hotels. Please keep in mind that standards, bed sizes and room dimensions can however vary between hotels of the same class, in different countries, and even in the same country. Please also remember the existence of accommodations with a special category or different from the usual ones, such as lodges (South Africa) / safari camps (Kenya and Tanzania)

All rooms have private bathroom and TV. Some of them also offer a mini-bar, safe box, and hair dryer. Many hotels, mainly in North Europe, do not have air conditioning or local legislation establishes limited dates of use. In some circuits exist certain slight differences within the quality of the hotels located in the same city.

Numerous hotels do not have triple rooms offering, instead, standard rooms based on twins or double bed with an extra bed which may be a camp-bed style or a sofa-bed. Triple room in cruises are typically composed of two twin bed and one bunk bed. We do not recommend a triple room unless you travel with kids as condition may often be cramped. Most of hotels in Europe do not accept more than three people, including minors, per room; if you are travelling in a family of four with under kids under three, you may consider booking two bedrooms.

There is a limited number of triple bedrooms in each hotel, and on some exceptional occasion it may be necessary the use of a double and a single room instead.

Booking a triple room implies the acceptance of these conditions. The programs based in United States and Canada offer differentiated prices in triple and quadruple rooms which are indicated trip by trip, usually being two queen size bedrooms.

Our International DMC do not guarantee double bed bedrooms in all hotels, it may happen that the only possible option is two twin beds. In a very equal way, in certain hotels chains, it is possible that a twin bedroom (two single beds) may be a double bed and a sofa-bed or a camp-bed.

Some countries require the validation of your credit card at the arrival of the hotel, normally to cover possible extra consumption during your stay. These rules fall outside of the competence of Our International DMC. In the unlikely event that you receive an inappropriate charge, you must communicate directly with the hotel. Our International DMC cannot be held responsible for transactions between client and hotel, although will help as much as possible.

Ferries with night crossing may have accommodation in cabins with bunks

Check in and check out in room: Generally, hotel rooms will be available from 14:00 hours and are to be vacated at 10:00 am. Consider the possibility of arranging an additional night, should you wish your room to be available prior on the day of your arrival or after on the day of your departure.

Breakfast: Breakfasts are always included during the circuits and additional night, commonly it will be a cold buffet. The day of incorporation to the tour, the breakfast is not included. Hotels often allocate special rooms for groups for practical and organizational reasons. Our International DMC will accept the protocols established for the breakfast rooms in case of requirement due to socio-sanitary situations. On some overnight ferries, breakfast is not included.

Taxes: Hotel taxes are included in group reservations and additional nights.

Variations: Due to our maximum flexibility and last-minute online availability policy, we are often forced to change hotels, sometimes a few days before arrival at destination, mainly in high season. Print the list of the hotel 48 hours before your departure available in the “Hotels” section located in your personal “My trip” webpage.

On exceptional occasions (peak periods with a full occupancy, festival, fairs, beatification, sport events) Our International DMC may modify the planned hotel to a nearby city.

In such cases, the program will be kept to its maximum and means of communication with the city that is included in the program will be provided during the group’s stay in this city (not being the case on additional nights).

Responsibilities: Our International DMC have a duty to select the accommodation providers that guarantee the quality standard according to their category and compliance with health protocols required by the laws and regulation of the country where the services are given. Our International DMC has no liability to you for the actual provision of the accommodation. Should you consider they have a lack of maintenance or do not guarantee the sanitary and hygiene local standards, you must inform your tour leader to make an assessment of the particular circumstances with the receptionist or and hotel manager they will do their best to rectify the situation, and to let us know about the issues.

The client accepts responsibility for the proper conduct of all members of your party during your stay in the hotel/cruise. We reserve the right at any time to terminate the stay of any party member(s) whose behavior is such, in the reasonable opinion of the accommodation provider or us, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result

For your safety, keep valuables/cash in the safety box in your room, if available, or in the reception. Always keep your belongings in sight, and pay careful attention to your bag and wallet, especially in open areas of the hotel (restaurants, reception, breakfast rooms, etcetera). Neither Our International DMC nor the hotel can hold responsibility for any thefts or burglaries committed in public areas.

ADDITIONAL NIGHTS

In both, regular and private circuits, the client can request an extra night accommodation to extend the stay a day upon the arrival or departure. Although additional nights cannot be contracted for our “Trip Styles” series, there will be options for quoting depending on preference.

Please consult prices for additional nights.

• Additional nights must be immediately before or after the beginning or end of the circuit and cannot be purchased “to share”.
• Our International DMC guarantees the bid price up to a maximum of 4 extra nights (except for special dates such as trade fairs, local or international festivities, events, etc), but keep in mind that Our International DMC have no quota reserved for extra nights. Should there is no viability, additional nights will be booked in different hotels having preference those clients with services included in the circuit. For this reason, any reservation may change at short notice, even when the circuit had already started.
• If more than 4 additional nights are requested, Our International DMC can modify the arranged price and hotel in accordance with hotel availability.

We hardly recommend the acquisition of just one extra night when needed, keep in mind that are hotels are selected for their group facilities such as bus accessibility, big buildings, restaurants etc, and may be located in peripherical areas within a considerable distance of the city center. Should your pre or post stay be longer than one day, mainly in big cities (Paris, Rome, London. New York, etc), we suggest you explore further alternatives to find central location or better rates

TRANSPORT: COACH AND PRIVATE VEHICLE

Our International DMC Vacaciones provides land transport services by coach or private vehicle (van or car) according to the product purchased.

In both regular and private tours travelling take place by motorways or highways taking between 3/6h per trip segment, a few segments last up to 8/9h. More information available at www.Our International DMC.com or in your personal site “My Trip” with detailed information about kilometers and approximate times of each segment.

Our International DMC has a professional team of drivers and a modern fleet of coaches which guarantee your safety by strictly observing the current regulations established (braking system, security axles, speed limited, tachograph, regulated rest and driving time of drivers, etc.)

The comfort features are standard within the patterns of tourist coaches: panoramic windows, air conditioning, DVD, public address system, reclining seats, individual lights, armrests, and overhead racks, among others. Our International DMC offers a free Wi-Fi service that may not be available in some countries and coach units. Our buses are not equipped by ramps for wheelchairs.

The seats of our coaches are standard. Our International DMC do not reserve a seat or establishes any seating rotation system. For safety reasons, customers are not allowed to remain inside buses during stops.

Not all our coaches have a WC. In case of providing them, they may have prepaid access to allow a free but moderate use of the WC in order to avoid inconveniences (smells, displeasing cleaning and emptying of waste tanks). There will also be regular stop in service areas.

In the Other Destinations Series’ tours, the standards of comfort, exterior and interior appearance of the coaches used for excursions, transfers and tours vary depending on the regulations in force in each country, and may be lower than of what’s normally used in Europe. In most of the destinations in this section the buses do not have a bathroom or Wi-Fi service.

Depending on the number of participating passengers, coaches of greater or lesser size (with similar characteristics) are used. In exceptional cases, if the number of registered travelers is too low, to maintain our guaranteed departure commitment, or for regular privatized groups, vans or cars driven by our guide will be used.

In the case of a group trip with this anagram, there will be one or more changes of coach/guide during the tour in circuits.

Trip Styles

Depending on the circuit of our ¨Trip Styles¨ selected, journeys will be made by motorways, highways or secondary roads times set by varying stages. Our International DMC provides standard vans or cars, depending on the number of passengers, that will be driven by our guides in accordance with current legislation.

TRANSFERS

In each trip we will notify you whether your transfer is included, that being from your arrival or departure point. The transfer can only happen if the correct and complete information in relation with the flight number/airport/timetable/train station/hotel has been sent at least 4 days prior (7 for the ones in Japan) to Our International DMC, being the responsibility of the traveler or the travel agency of forwarding all necessary information. Please check that all information is correct in your voucher. Our International DMC will not assume any reimbursement, compensation, or responsibility if the information has not been received or was not correct.

Our transfer agent will wait for you, holding a sign with your name or “Our International DMC”, after you have collected your luggage and gone through customs inspection. Do make sure to exit through the closest door after you have collected your luggage, which is usually the one indicated as the exit for your flight. It could be that we ask you to approach a designated meeting point. The transfer may be private or shared with other passengers.

Should you wish to add any additional transfer, check up in our website. Keep in mind that the transfer agent is not a guide but is the person that takes you from the airport/train station to the hotel where your tour starts. Furthermore, it is possible that the transfer agent does not speak Spanish/English. Do not expect explanations or assistance during the check in from the transfer agent.

Important: If at any point you were to suffer a delay arriving to the meeting point (held during customs check, loss of luggage, etc.), missing a connecting flight or your flight number was changed, you must urgently contact the transfer agent or the emergency phone number that you can find on your travel voucher. In case you failed to notify this information, the transfer agent, after waiting for 1 hour, in the case of airports and 30 minutes in the case of train stations, would leave and you would lose any right to the transfer service. In case you have also requested a departure transfer, please verify with your guide the schedule for our pick-up time on the day of your flight.

The included transfers will only be possible if they are from a hotel, train station, port, or airport of the city where the services begin, to the hotel where your tour begins or vice versa. Only the airports/ports located in a radius of 40 km to the city center will be considered for this service. In case the airport you require the transfer is further than this distance, you must request an invoice from our website.

If you start your circuit in a different city than the one provided in the program (rotating circuits starting at a different point than usual), it may be that Our International DMC does not have a transfer service in that city. In this case, if the program includes a transfer, we will indicate on your travel voucher that you should take a taxi, keep the receipt, which will be paid by the tour leader afterwards.

MEAL PLAN

All of our private and regular circuits are bed and breakfast based. Some of our tours may have some lunch or dinners included. Private regular circuits should reserve equal conditions for the entire group; therefore, meal supplement is not available on individual basis.

The circuits with the most included services are the series in the Middle East, Asia, Africa, and Oceania include several lunches or dinners, most of the route days.

Normally the lunch/dinner services are pre-booked meals and client does not decide on the food. Drinks are frequently not included.  More details available at www.Our International DMC.com or in your personal “My Trip” webpage. However, it is important to bear in mind, that both, the restaurants and the menus planned are indicative and could be replaced by other similar ones.

Anyone with an allergy or special diet requirements must inform the travel agent. However, we must advise you that we cannot guarantee the service as special diets of any kind can seldom be catered for adequately within the constraints of menus made according to the gastronomy customs of each country. Therefore, we recommend not to purchase the meal supplement to those who are vegetarian, in need of special food or like deciding the food.

LUGGAGE

The area that holds the luggage is limited in the coaches used in our regular group circuits which forces us to allow you one suitcase (up to 30kg). Likewise boots of vans or cars used in our “Trip Styles” and regular private circuits obliges a medium size suitcase (up to 15 kg, approximately 60 cm /24 in high x 34 cm /17 in wide) per person. Hand luggage needs to be small and capable of being stored safely beneath the seat as there is no space intended for this purpose. Small wheeled suitcases are not allowed as there is no space inside the vehicle to carry them, and the trunk has space for only one suitcase per person. In the event that all the luggage does not fit in the trunk of the coach or private vehicle, the excess luggage may not be authorized, and the customers carrying the excess will assume all responsibility for its cost and will have to dispatch it through external parcel shipments.

In case of loss of luggage that was in the custody of our company or was caused by our mistake, Our International DMC’s insurance will assume the responsibility according to coverages indicated in the basic insurance policy included in our tours.

Hand luggage is the sole responsibility of the passenger throughout the trip, look after your property at all times. Our International DMC shall have no liability for any loss, theft or damage occurring to any hand luggage or item placed in the coaches or in hotels.

TRAVEL INSURANCE – Travel with complete peace of mind

Our International DMC has arranged an inclusive insurance with EUROP ASISTANCE with travel assistance for all passengers throughout the duration of their trip. In the policy COVID 19 is considered to be a severe disease, in case passengers were to test positive during the duration of the trip, including clauses for the cancellation and assistance. The policy begins being valid from the arrival at the chosen destination, from the beginning of the services with Our International DMC and it finishes at the end of the circuit provided by our company. The policy does not cover any incidents during any flight transfers nor previous or posterior stays that were not provided by Our International DMC.

Instructions of use: In case of requiring this special assistance, you must contact your tour guide to start the process. In case of this not being possible, you must contact directly with the insuring company for the company to proceed to organize the assistance required.
EUROP ASSISTANCE 24 hours:
Telephone: (+34) 91.514.9960

Please see the general conditions and covers of the travel assistance through this link [https://www.cloud-Our International DMC.com/common/ccgg/gm/Travel_insurance_premium_inclusive_General_Terms_and_Conditions.pdf]

SECTION / BENEFITS		INSURED RATES PER PERSON
1. MEDICAL ASSISTANCE
1.1	Medical expenses in a foreign country	6.000 €
1.2	Medical expenses in the country of residence	1.500 €
1.3	Dental emergencies	100 €
1.4	Emergency transfer to the hospital	Included
1.5	Hotel stay extension due to illness or accident	1050 € (75 €/day – up to 14 days)
1.6	Medical information services	Included
1.7	Medical transfer of the sick or injured	Included (if not through EA : Max. 6.000 €)
1.8	Return of the insured companions to the country of residence	Included
1.9	Accompaniment of minors and dependents	Included
1.10	Help resuming the trip	Included
1.11	Hotel stay extension for the companion of the sick or injured	700 € ( 70 €/day – up to 10 days)
1.12	Transfer of companion assisting the sick or injured	250 € (25 €/day – up to 10 days)
1.13	Transfer of the person accompanying the hospitalized insured party	Included
1.14	Accommodation for the person accompanying the hospitalized insured party	700 € ( 70 €/day – up to 10 days)
1.15	Transfer of the body after death	Included (if not through EA : Max. 6.000 €)
1.16	Escort of mortal remains	50 €/day – up to 10 days
2. TRAVEL-RELATED INCIDENTS AND FLIGHTS
2.1	Phone-interpreting services while abroad	Included
2.2	Loss of keys of the habitual place of residence	100 €
2.3	Forced extension of the trip	375 € (75 €/day – up to 5 days)
2.4	Return of the insured in case of a close family member’s death	Included
2.5	Return of the insured in case of a close family member’s hospitalization	Included
2.6	Missed activities **	100€ (max 50 € / visit)
3. BAGGAGE AND DOCUMENTS
3.1	Search and recovery of baggage	Included
3.2	Loss, damage or theft of checked baggage	500 €
3.3	Damage or theft of unchecked baggage	300 €
3.4	Delayed baggage	100 €
3.5	Loss or theft of travel documents	100 €
4. TRIP ASSISTANCE
4.1	Information service	Included
4.2	Legal information service	Included
4.3	24/7 legal information service	Included
4.4	Advance for legal fees while abroad	3.000 €
4.5	Communication fees	100 €
5. CIVIL LIABILITY
5.1	Personal civil liability	60.000 €
6. ACCIDENT INSURANCE
6.1.	Accident insurance (death or permanent absolute disability)
	On public transport	3.000 €

This included insurance provides a limited cover, and it does not cover important aspects as electronic devises, lost, theft or minor damage (handles, scratches, wheels) of luggage, money, jewelry, or valuable objects, even when left in the hotel room/cabin. In case the insured carries some luggage with a value above the covered in the included insurance, we recommend the insured declares the value of these objects before the start of the trip.

Our International DMC will not be able to assume any responsibility of any cases in which the insuring company considers that the policy does not cover the expenses claimed by the traveler, regardless of the cause of the alleged case.

Our International DMC recommends to all its clients to acquire an additional travel insurance with a larger cover than the included with our tours. Please inquire your travel agency for more information.

COMPLAINTS

Should you consider a breach of services contracted with Our International DMC, we kindly ask you to bring it to the attention of our tour director or local representative and solicit a written statement with the complaint. If matters remain unresolved, your concerns must be brought to the attention of the Our International DMC Duty Officer without undue delay in order to proceed with an urgent resolution of the case. If no action has been taken whilst on holidays, and in case of later complaint, the consumer will be responsible of providing evidences for his claim. Our International DMC ensures a response to all complaints received within 40 days after the end of the trip from the travel agent where services were contracted. Our International DMC will not attend any complaint received later of this period as this may affect our ability to investigate and take remedial action.

DATA PROTECTION POLICY

The responsibility for the processing of your personal data belongs to Europa Mundo Vacaciones S.L.U CIF: B81742421 and it is subject to the obligations derived from the General Data Protection Regulation. Contact details for this purpose are Calle Garcia de Paredes 55, 1º planta, 28010 – Madrid , Telephone: +34 917 589 200, or to our email address: customerservice@Our International DMC.com and/or the data protection officer in Our International DMC Vacaciones, protecciondedatos@Our International DMC.com

Provided data will be used for managing booking holidays, tours, transportation, accommodation, the issuing of tickets and other tourist services; as well as to organize and sales of tourist packages, either retail agents or final consumer. Personal data may be transferred to the relevant suppliers and other third parties which required it for the proper performance of its functions.

Costumer has the rights to object, request access to personal data or rectification of any inaccuracies, restriction of processing or withdraw any given consent.

More information about our privacy and data protection policy available at: https://www.Our International DMC.com/eng/terms_use_privacy.aspx